krabby Casino & Sportsbook Terms

We at krabby set out the terms under which we provide our platform to users in jurisdictions where our services are legally available. These terms establish the relationship between you and krabby, outline your rights and responsibilities, and explain how we handle deposits, withdrawals, disputes, and account management.

When you create an account on krabby, you accept these terms. We enforce them consistently across our platform—whether you're accessing us via mobile browser from Jakarta, Surabaya, Bandung, Medan, or desktop. Our commitment is to keep the experience transparent, fair, and compliant with applicable law.

This page covers account opening, deposit and withdrawal policies, bonus conditions, dispute resolution, and jurisdiction notices. If you have questions about how our terms apply to your specific situation, contact our support team through the in-app channels.

Account Opening and User Eligibility

We require all users to create an account before accessing krabby's services. During account creation, we ask for your email address, basic identity information, and a government-issued ID photo. We also request a selfie for verification purposes. This Know Your Customer (KYC) process protects both you and krabby by confirming account ownership and eligibility.

Account eligibility on krabby is determined by applicable law in your jurisdiction. We do not impose additional age restrictions beyond what local law requires. However, we reserve the right to verify your legal eligibility before processing deposits or accepting bets. If we cannot verify your eligibility, we may suspend or close your account.

Our verification process protects your account

We require document verification to prevent fraud, money laundering, and account takeover. Your documents are handled securely and stored in compliance with our privacy policy.

Once your account is verified, we enable deposits and withdrawals. You may link multiple payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or standard bank transfers. We recommend linking only payment methods you control personally. Never share your krabby login credentials or payment information with anyone.

Deposits, Withdrawals, and Our Payment Obligations

When you deposit funds into your krabby account via mobile banking, local payment, online payment, or another supported method, we credit your account instantly. Your funds belong to you and are held in trust by krabby. We do not use your deposit balance for our own operations or trading.

Withdrawals from krabby are subject to standard verification. When you request a withdrawal, our payment team reviews your account status, KYC documents, and transaction history to ensure everything is in order. We process eligible withdrawals according to standard timelines—typically within one business day for verified accounts, though additional verification may extend this window.

1

subject to verificationly via supported payment methodsFunds

We accept e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers. Deposits credit your krabby balance within seconds.
2

Request a withdrawal anytimeCash out

Submit a withdrawal request in your krabby account. We verify your details and process the transfer to your linked payment method.
3

Receive funds to your registered payment methodSettlement

Once approved, funds transfer to your local payment, online payment, e-wallet account or bank according to standard processing windows.

We reserve the right to request additional documentation or information if we have reason to believe a withdrawal violates our terms or applicable law. We may also delay or refuse withdrawals if we suspect fraudulent activity, money laundering, or account abuse.

Bonuses and Promotional Terms on krabby

We may offer promotional bonuses to new or existing customers. Any bonus offer includes specific terms—eligibility criteria, expiration dates, and playthrough requirements. We communicate these terms clearly before you claim a bonus. If terms are unclear, contact our support team before accepting.

Bonuses on krabby are not interchangeable with real money. You cannot withdraw a bonus directly; you must use it on eligible games or markets first. If your account is closed or suspended before you've used a bonus, the bonus forfeits. We reserve the right to cancel bonus offers if we detect abuse or terms violation.

User Conduct and Account Suspension

We expect all krabby users to follow our terms and applicable law. Prohibited conduct includes fraud, money laundering, harassment, intellectual property violations, and attempts to manipulate odds or game outcomes. If we discover prohibited conduct, we may suspend or close your account without notice, and we may withhold any balance pending investigation.

Account Integrity: Each account must be controlled by one individual. Shared accounts, duplicate accounts, or accounts under false identity violate our terms.
Intellectual Property: All krabby branding, game content, and software are our intellectual property. You may not copy, modify, or redistribute them without permission.
Dispute Resolution: If you dispute a bet result or withdrawal, contact krabby support first. We investigate and respond within standard business timelines. Disputes not resolved may proceed to external arbitration if either party requests it.

Accounts may be temporarily restricted or closed for various reasons—incomplete verification, suspicious activity, or voluntary closure at your request. When we close an account, we settle any outstanding balance according to our process. If your account is restricted pending investigation, we'll explain why and what steps you can take.

Liability and Disclaimers

We provide krabby on an "as is" basis. While we maintain our platform with reasonable care, we do not guarantee that the service will be uninterrupted or free from errors. We are not liable for technical failures, connection losses, or third-party payment processing issues beyond our control.

Our liability to you is limited to the total amount held in your krabby account at the time of any claim. We are not liable for indirect, incidental, or consequential damages. These limitations apply to the fullest extent permitted by applicable law.

Jurisdiction and Applicable Law

We offer krabby only in jurisdictions where our services are legally permitted. You are responsible for verifying that access and use comply with the laws of your own jurisdiction. We do not offer krabby in jurisdictions where online gaming or sports betting is prohibited.

These terms are governed by applicable law in the jurisdiction where we operate. Any legal disputes arising from your use of krabby will be resolved through the dispute channels outlined in our terms, and ultimately through appropriate legal proceedings if necessary.

krabby reserves the right to update these terms

We may modify these terms at any time. Material changes will be communicated to you via email or in-app notification. Continued use of krabby after changes means you accept the new terms.

Service Scope and Jurisdiction Notice

Service availability

We at krabby operate only in jurisdictions where our services are legally available under applicable law. Our services are offered on a jurisdiction-restricted basis, meaning access is limited to users in regions where online gaming and sportsbook operations comply with local regulatory frameworks. We do not target or accept users from jurisdictions where our services are prohibited or unlicensed.

When you access krabby, you are responsible for confirming that your jurisdiction permits online gaming and sportsbook services. We provide no representation that our services are legal in your specific location. Users who proceed to create accounts on krabby do so understanding that access may be subject to local law restrictions.

We monitor access patterns and user locations. If we detect activity from restricted jurisdictions, we may suspend the account and review it for compliance. This is a standard practice to protect both krabby and users from legal exposure. If your jurisdiction's laws change or if we determine your location is restricted, we may limit or terminate your access without notice.

Our payment partners—DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and traditional banks—also have their own regulatory requirements. If your payment method's jurisdiction conflicts with our service availability, the transaction may be declined or reversed. We are not liable for payment failures due to third-party restrictions.

Account eligibility

Eligibility to use krabby depends on the applicable law in your jurisdiction. We do not impose a blanket age restriction; instead, we defer to local legal requirements. However, we require all users to verify their identity through our Know Your Customer (KYC) process before we process any deposits or bets.

During KYC verification, we request a government-issued ID photo and a selfie. We review these documents to confirm your identity, age, and eligibility under applicable law. If we cannot verify your eligibility—for example, if your documents are unclear or if we determine you do not meet local requirements—we will not allow you to proceed.

Duplicate or fraudulent accounts are not permitted. If we detect multiple accounts under the same identity, we reserve the right to close all accounts and withhold any balances pending investigation. Similarly, if you provide false information during registration or verification, we may suspend your account indefinitely.

We reserve the right to request additional documentation or information at any time if we have reason to believe there is a compliance issue. Failure to respond to such requests within a reasonable timeframe may result in account suspension or closure.

Local-law responsibility

You acknowledge that you are solely responsible for understanding and complying with the laws of your own jurisdiction regarding online gaming and sports betting. We provide no legal advice and make no representation that krabby is legal in your location. It is your obligation to verify local laws before accessing our platform.

Different jurisdictions have different rules. In some regions, online gaming is fully legal; in others, it is restricted or prohibited. Some jurisdictions permit sports betting but not casino games, or vice versa. You must research your local laws and determine whether you are permitted to use krabby.

If your jurisdiction's laws prohibit online gaming or if local authorities take action against you for using krabby, that is not our liability. We provide the platform in good faith for use only where it is legally permitted. By creating an account on krabby, you confirm that you have verified local law permits your use of our services.

We do not provide ongoing legal monitoring of local laws in every jurisdiction. If laws change in your region after you open an account, we may have a lag in detecting that change. You are responsible for staying informed of legal changes that affect your use of krabby.

Data and privacy scope

We collect personal data during account creation, verification, and use of krabby. This includes your name, email, phone number, government ID information, payment details, and betting activity. We collect this data to comply with KYC regulations, prevent fraud, process payments, and improve our service.

Our full privacy policy is available at krabby's Privacy PolicyWe recommend reading it carefully to understand how we handle, store, and share your data. In summary, we protect your data using industry-standard encryption and access controls. We do not sell your personal data to third parties, but we may share it with payment processors, fraud prevention services, and legal authorities if required by law.

Your ID documents, selfies, and financial information are stored securely. We retain them as long as necessary for compliance and fraud prevention, typically for the duration of your account plus a reasonable retention period. You may request access to, correction of, or deletion of your data in accordance with applicable privacy law and our privacy policy.

Payment data is processed by our payment partners (DANA, OVO, GoPay, etc.). These partners have their own privacy policies and data handling practices. We are not responsible for their data practices; however, we require them to meet minimum security standards. If you have concerns about payment data handling, contact us or your payment provider directly.

Contact for legal inquiries

If you have legal questions, compliance concerns, or wish to report a violation of our terms, contact krabby support through the in-app channels. We have English-speaking support staff available to address inquiries. Response times are standard—typically within one business day for straightforward questions and within three to five business days for complex legal or compliance matters.

When you contact us, provide clear details about your concern. If you're reporting a dispute, include relevant bet IDs, transaction details, and dates. This helps us investigate quickly and resolve your issue. We maintain records of all inquiries and take them seriously.

If you believe krabby has violated your rights or the terms we've outlined, you have the right to pursue disputes through our dispute resolution process or through appropriate legal channels in your jurisdiction. We prefer to resolve issues amicably through our support process, but we respect your right to seek legal remedy if necessary.

For data privacy inquiries or requests under applicable privacy law (e.g., access, correction, deletion), contact us and specify your request. We will respond within the timeline required by applicable law, typically 30 days.